CODE OF CONDUCT
PST by the SEA abides by the Code of Conduct For General Health Services. Click here for more information.
We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
PST by the SEA is committed to protecting your privacy and personal information. For further information pertaining to the privacy of your information visit www.privacy.gov.au
A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on our Confidential Client Record Form, on our Online Booking System (hosted by a secure Third Party provider) and/or through consumer queries.
This information may include:
your name, date of birth, postal address, contact number(s) and email address;
information on any health conditions you may have;
your credit card details for services and cancellation fees (if applicable);
information on the services we have provided to you;
a record of any queries you have made; and
other information you have provided to us.
PST by the SEA will only collect other personal information, including sensitive information, in accordance with the Act. Where it is lawful and practicable to do so, clients may transact business with PST by the SEA without providing personal information or by providing such information under a pseudonym.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company other than for the express purpose of delivering the service requested. We may employ the services of a debt collection agency for the purposes of recovering unpaid and outstanding fees (including cancellation fees) for services provided. However we will only share your basic contact details and only after making significant efforts with you to recover any outstanding fees. We will make every possible attempt to ensure we inform you as to the reasons for which we may require the information collected, and that your information is protected and treated confidentially and in accordance with the Privacy Act.
Any of the information we collect from you may be used in one or more of the following ways:
To personalise your experience. Your information helps us to better respond to your individual needs.
To confirm your appointment time. Your information enables us to ensure you are booked for the appointment of your choice at the correct time.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To register you on our mailing list (email and postal). For the purpose of informing you of occasional company news, updates and/or related product or service information.
PST by the SEA is dedicated to keeping your personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference. This includes physical security, computer and network security, communications security and personnel security. All personal information collected from you via the Confidential Client Record Form in hard copy format is destroyed once uploaded to an online Client Database hosted by a secure Third Party Provider.
Should you be concerned that your personal information has not been appropriately dealt with, or is not within compliance with the Privacy Act, please contact the Clinic Manager so that we may assist you further. Should you require access to personal information that we may hold about you, you may request this in writing or by visiting our offices listed below.
ALL INQUIRIES SHOULD BE DIRECTED TO:
The Clinic Manager
PST by the SEA
9 Hillside Grove
Frankston Sth. 3199
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/.
MyDOGMax Pty Ltd Trading as PST by the SEA (ABN 90 607 604 660)
The successful treatment of anxiety and depression with Private Subconscious Therapy (PST) is dependant on the individual and their unique motivations, experiences and situation, therefore results can vary for each client. We are unable to make any guarantees that you will experience the same results as clients who have provided testimonials. Consequently, while we will work with each client to a satisfactory outcome, we do not offer Refund as Remedy.
BOOKING, PAYMENT & CANCELLATION POLICY
Payment for service is to be provided prior to each session. Clients may either pay online at the time of Booking or in person at the time of attending the session. Bookings are available online or via the phone up to 6 weeks in advance of service delivery. Visa and MasterCard are accepted either online or in person. Invoices are issued on attendance. Please note that cancellation with less than 48 hours notice may incur a cancellation fee of 50%.
PST by the SEA.
Andrew Coutts 0412 126294